Policies & Procedures

Finding you Perfect Gown:

1

We ask that you bring no more than 4 guests to allow us to fit everyone comfortably. If more than 4 guests are present, there is a $10 fee per person to accommodate for the extra space. Any bridal appointments on the weekend have a NON-REFUNDABLE $25 fee. This covers your appointment time slot. If a dress is bought, the fee is removed and converted into a $25 credit towards your purchase. If appointment is cancelled this fee is NOT REFUNDED. We have Sunday appointments available for a $50 booking fee due to the appointment being outside of normal store hours.

Bridal Alterations:

2

We ask that you bring no more than 2 guests to allow us to fit everyone comfortably in the limited fitting areas. If more than 2 guests are present, there is a $10 fee per person to accommodate for the extra space. If a bridal gown was purchased at a different store there is a $50 consult/pinning fee additional to your alteration purchase. Brides are REQUIRED to bring your dress inside a garment bag, we offer the choice of purchasing a garment bag for $25 if needed, shoes with preferred heel height for dress hem, and any preferred undergarments by bride’s choice.

Dress Alterations:

3

We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

Men’s & Non-Formal Alterations:

4

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.